Soft returns
If it didn't fit perfectly, we'll make it right.
30 days. No interrogation. No restocking fees. No fine print designed to trick you.
You shouldn't have to argue with us to return something. So we made our policy as gentle as our fabric.
30 days, full refund
From the day your package arrives. Not from order date. From the day you actually receive it.
Worn or unworn
If you washed it and your baby grew before they could wear it, that still counts. We'd rather you return it.
We pay return shipping
On all US orders over $60. Message us and we'll email a prepaid QR-code label within 4 hours.
How to return something.
Message us
Email returns@lullary.com with your order number. Tell us what you're returning and (if you want) why — we read every note and use them to make our cuts better.
Get your label
We'll email a return label within 4 business hours. Free for US orders over $60. $5 deducted from refund for orders under $60.
Drop it off
At any USPS location. You don't need a printer — we send a QR code that the post office staff scan.
Refund processed
Within 3 business days of us receiving the package. Back to your original payment method. No follow-up needed.
Exchanges, simpler.
Need a different size? We'll ship the new piece before you send the old one back — so your baby isn't waiting. Just message us and we'll set it up. (One free exchange per order.)
What's not returnable
For hygiene reasons, we can't accept returns on:
- Underwear and bibs (worn or unworn)
- Pacifier clips that have been used
- Final sale items (clearly marked at checkout)
- Gift cards
Everything else — even pieces that have been washed and worn — is returnable within 30 days.
Damaged or defective
Email hello@lullary.com with a photo within 30 days. We'll send a replacement the same day. No need to return the original — we'll trust you. Mothers don't have time for that nonsense.
International returns
We accept international returns within 30 days of delivery. Return shipping is the buyer's responsibility, but we refund the full original amount including duties paid at checkout.
If our policy ever feels harder than buying from us, please tell us. Email hello@lullary.com and our team will fix it personally.
Still wondering
Just write to us.
Real mothers, real humans, replying within 4 hours.
hello@lullary.com